Terms & Conditions

Version: September 1, 2026

1. About OpenYourHotel

These Terms & Conditions apply to business services provided by Ingmar Sloothaak, trading as OpenYourHotel, with its registered business address at Amsterdam, the Netherlands, registered with the Dutch Chamber of Commerce under number 53129148.

Contact: info@openyourhotel.nl · +31 (0)20 793 38 43.

Our services include interim hospitality leadership, operational improvement, hotel openings and transitions, owner advisory and engagements using The Reset Method™.

2. Scope and order of precedence

These terms apply to engagements with clients acting in the course of a business or profession, where incorporated into the agreement before acceptance. They are not drafted for consumer engagements.

The written engagement agreement, including an accepted proposal, takes precedence over these terms where it expressly differs. A data processing agreement takes precedence on matters relating to processing carried out on the client's behalf.

The client's general terms are expressly rejected unless OpenYourHotel accepts them in writing. Any conflicting conditions must be resolved before work begins.

3. Proposals and formation of the agreement

A proposal describes the scope, deliverables, fees, timing and relevant assumptions. Its stated validity period applies.

An engagement is formed when both parties confirm the proposal or engagement agreement in writing, including by email. An introductory conversation, website enquiry or appointment booking does not itself create a paid engagement.

Work outside the agreed scope requires written agreement on any material effect on fees, timing or deliverables before that additional work begins.

4. Delivery and professional responsibility

OpenYourHotel performs the agreed services with reasonable professional care, skill and diligence. Unless expressly agreed otherwise, our obligations are obligations to exercise professional effort, not guarantees of a particular commercial result.

Targets, forecasts and financial or operational projections depend on assumptions, client decisions and circumstances outside our control. They are not guarantees of revenue, profitability, guest scores, staffing outcomes, financing or opening dates.

Agreed deliverables and deadlines remain binding as specified in the engagement agreement. Material risks or dependencies affecting delivery will be communicated promptly.

5. Client cooperation and executive authority

The client provides timely access to accurate information, relevant systems, personnel, decision-makers and safe working conditions. Each party informs the other of material risks affecting the engagement.

The engagement agreement must define reporting lines, decision rights, spending authority and any authority to represent or bind the client. Authority to sign contracts, appoint or dismiss staff, commit expenditure or act as a statutory director is not implied by an interim leadership title.

The client retains ownership responsibilities and decisions outside the agreed mandate. This does not remove OpenYourHotel's responsibility for performing its own agreed duties with professional care.

Delays or additional work caused by missing information, access or decisions will be discussed, with resulting changes documented.

6. Fees, expenses and payment

Fees are stated in euros and exclude VAT unless expressly stated otherwise. Invoicing milestones and any advance payments are set out in the engagement agreement. Unless otherwise agreed, invoices are payable within 14 calendar days of the invoice date.

Travel, accommodation and other expenses are charged only where included in the agreement or approved in advance.

The client must raise invoice queries promptly with sufficient detail. The undisputed portion remains payable when due. Once payment is legally overdue, statutory commercial interest and reasonable recovery costs may be charged to the extent permitted by Dutch law.

If an undisputed invoice remains unpaid after written notice and a reasonable opportunity to pay, OpenYourHotel may suspend affected services, taking reasonable account of operational continuity and safety.

7. Duration, cancellation and termination

Fixed-term and project engagements run for the agreed period or scope. Their early termination and rescheduling arrangements are set out in the engagement agreement. Where no such arrangement exists, applicable Dutch law governs early termination and any payment due.

Unless otherwise agreed, either party may terminate an ongoing engagement of indefinite duration on 30 calendar days' written notice. Agreed services and payment obligations continue during that period unless the parties agree otherwise.

Either party may terminate for a material breach that remains unremedied after written notice and a reasonable opportunity to remedy it. Immediate termination may be available where the breach cannot be remedied or applicable law permits it.

On termination, the client pays for services properly performed and approved, non-cancellable commitments reasonably incurred. Any further compensation must follow the engagement agreement or applicable law. Unearned prepaid amounts are refunded after any lawful reconciliation.

The parties cooperate on a proportionate handover. Confidentiality, accrued payment obligations, applicable intellectual property rights and provisions intended to survive termination remain effective.

8. Confidentiality and references

Each party keeps the other's non-public business, financial, operational and personal information confidential and uses it only for the engagement.

Disclosure is permitted to people who need the information for the engagement and are bound by appropriate confidentiality obligations, or where required by law. Where legally permitted, the disclosing party gives advance notice of compelled disclosure.

This duty does not cover information lawfully public, independently developed or lawfully received without confidentiality restrictions. It continues after the engagement ends for as long as the information remains confidential.

Client names, logos, testimonials and identifiable case studies are used in marketing only with prior written approval.

9. Intellectual property and use of deliverables

Each party retains ownership of its pre-existing materials and information. OpenYourHotel retains its rights in its methodologies, frameworks, templates, tools and know-how, including materials associated with The Reset Method™, to the extent those rights exist.

After full payment, the client receives a perpetual, non-exclusive right to use and adapt the agreed deliverables for its own internal business purposes. This includes use by staff and advisers who need access for those purposes and are bound by confidentiality obligations.

The client may not resell, publicly distribute or commercially license OpenYourHotel's proprietary materials without written permission. Different ownership or licence arrangements may be agreed in writing.

These terms do not transfer ownership of the client's data to OpenYourHotel or restrict the client's use of its own information.

10. Personal data and third parties

Each party complies with the data protection obligations applicable to its role. Where OpenYourHotel processes personal data on the client's behalf, the parties enter into an appropriate data processing agreement before that processing starts.

The client provides only information reasonably necessary for the assignment and ensures it is entitled to share it. Secure access, retention and return or deletion arrangements are agreed where relevant.

OpenYourHotel may involve suitably qualified specialists where agreed or reasonably necessary, subject to confidentiality and data protection obligations. Material changes to a named lead professional require prior discussion and written agreement. OpenYourHotel remains responsible for its own contractual performance.

11. Liability

OpenYourHotel is liable for direct loss caused by an attributable failure to perform its contractual obligations, subject to applicable law and this clause. Where a failure can be remedied, the client must give written notice and a reasonable opportunity to remedy it.

For a fixed project, aggregate liability arising from that engagement is limited to the total professional fees paid or payable for the agreed project, excluding VAT and expenses. For an ongoing engagement, it is limited to the professional fees paid or payable for services in the 12 months preceding the event giving rise to the claim, including services on the event date. Related events are treated as one event.

Subject to the exceptions below, OpenYourHotel is not liable for indirect or consequential loss, including loss of profit, revenue, anticipated savings or business opportunity. Reasonable costs of preventing or limiting direct loss are not excluded merely because they are mitigation costs.

These exclusions and limits do not apply to fraud, intent or deliberate recklessness by OpenYourHotel, death or personal injury for which it is legally responsible, or liability that cannot lawfully be limited. They do not restrict the statutory rights of data subjects against either party.

The parties may agree a different liability allocation appropriate to the assignment, authority and insurance arrangements. Each party takes reasonable steps to limit loss.

12. Force majeure

Neither party is responsible for a failure caused by circumstances beyond its reasonable control that could not reasonably have been prevented or overcome. The affected party promptly informs the other and takes reasonable steps to reduce disruption.

If the disruption continues for more than 30 days and materially prevents performance, either party may terminate the affected part of the engagement in writing. Services already properly performed remain payable; unearned advance payments are refunded. Lack of funds does not constitute force majeure.

13. Website information

Website content provides general information about our services and experience. It is not a substitute for advice based on your specific circumstances. Case studies illustrate particular engagements and do not promise equivalent results.

External links are provided for convenience. OpenYourHotel does not control external websites. Nothing in this clause overrides commitments expressly made in an engagement agreement or liability that cannot lawfully be excluded.

14. Concerns, applicable law and disputes

Please raise concerns promptly with ingmar@openyourhotel.nl, including the relevant facts and desired resolution. The parties first seek a practical resolution in good faith, without preventing either party from seeking urgent relief.

Dutch law governs the agreement and these terms. Subject to mandatory jurisdiction rules, disputes are submitted to the competent court in Amsterdam, the Netherlands.

If a provision is invalid or unenforceable, the remaining provisions continue to apply. The parties seek a lawful replacement reflecting the original purpose as closely as reasonably possible.

The version supplied and accepted when the engagement is formed applies to that engagement. Later website updates do not automatically amend an existing agreement. Changes to an existing engagement require written agreement.