01 · Diagnosis · RESET Scan™
Establish the facts. Choose the right intervention.
When a hotel loses control, energy or performance, a solution is only useful if the cause is understood. RESET Scan™ establishes the operating reality: where progress stalls, which risks need attention and what should change first. You gain an independent factual basis for decisions about leadership, operations and further support.
When it fits
You can see the pressure. You need to understand its cause.
Results fall short, guest complaints recur or decisions take too long. Teams work hard, yet the intervention that would make a difference remains unclear. The Scan helps ownership and management assess the situation together before committing to a broader intervention.
Performance
Where are time, quality and margin being lost?
Decision-making
Which decisions are stalled, and who has authority to make them?
Daily operations
Which recurring issues point to an underlying structural cause?
What we examine
Five perspectives. One operational reality.
We assess the relationship between people, management and performance. An isolated operational issue may originate in a decision elsewhere in the organisation. We connect the facts from daily operations with the perspectives of management and ownership.
Leadership
Priorities, direction, feedback and ownership.
Operations
Staffing, processes, handovers and daily management.
Guest experience
Friction in the guest journey and recurring complaints.
Governance
Responsibilities, decision rights and escalation routes.
Future readiness
The ability to sustain improvement, growth or transition independently.
What you receive
A decision agenda that moves operations forward.
The findings become a clear, manageable agenda. We discuss what is urgent, which causes should be addressed first and which intervention fits the issue and available mandate. The Scan provides direction; delivery of any subsequent engagement is agreed separately.
- Independent fact and risk picture
- Up to five priorities and their principal dependencies
- 90-day direction for action
- Reasoned recommendation for appropriate next support
- Executive review of the findings
Delivery and investment
Choose the format your situation requires.
Both formats provide an executive diagnosis for one hotel or location. Scope and scheduling are agreed in advance. Multi-property assignments are discussed separately.
Remote Scan · €1,500 excluding VAT
Interviews, document review, independent analysis and executive findings.
On-site Scan · €2,750 excluding VAT
Interviews and analysis, complemented by operational observation and on-site conversations.
The next step
Identify where your hotel is losing control.
Briefly describe the situation and indicate whether you are considering a remote or on-site Scan. You will receive a personal response within one business day on fit, availability and a possible start date.
01 · DIAGNOSIS · RESET SCAN™
Find where your hotel is losing control, energy and performance.
A focused executive diagnosis shows where operations are stalling, which causes lie beneath the symptoms and which priorities will make the greatest difference.
WHEN IT FITS
The problem is visible. The cause is not yet clear.
Results fall short, decisions slow down or guest complaints recur. The Scan provides an independent factual basis before you choose a broader intervention.
WHAT WE EXAMINE
Five perspectives. One operational reality.
We assess leadership, operations, guest experience, governance and the ability to sustain improvement. This reveals causes, dependencies and risks in context.
WHAT YOU RECEIVE
From assumptions to a manageable agenda.
You receive a fact and risk picture, up to five priorities, a 90-day direction and a reasoned recommendation for the next intervention. We discuss the findings in an executive review.
DELIVERY AND INVESTMENT
Choose the perspective your situation needs.
The remote Scan costs €1,500 excluding VAT and includes interviews, document review and executive findings. The on-site Scan costs €2,750 excluding VAT and adds operational observation and on-site conversations. Prices apply to one hotel; multi-property assignments are scoped separately.
THE NEXT STEP
Where is your hotel losing control?
Briefly describe the situation and choose your Scan. You will receive a personal response within one business day on fit, availability and a possible start date.